Refund & Returns Policy
We accept returns & refunds up to 14 days after receipt of your order.
- You have 14 days to return your order or receive a refund.
- The customer is responsible for the cost of returning the package.
- We do not charge any restocking fees.
- We only accept returns for new items in their original packaging.
- Once your refund has been approved, it will take up to 4 days for it to appear on your original payment method.
If, within 24 hours of completing your order, you decide to change your mind, we will issue a direct refund.
We only handle orders 24 hours following the time of placement to allow for client errors and changes of heart. We will not be able to provide you a refund if you decide to change your mind after this point because the goods must be delivered, accepted, and returned to the designated address.
To be eligible for a return on your order, your item must be unused and in the same condition as when you received it. Returning it in its original packaging and at your own cost is required if you wish to send it back to the address we will give you.
Products not eligible for return:
There are some product categories that do not accept returns. It is not possible to return intimate items, sanitary products, or clothing. Gift cards are not refundable either.
Before permitting a return, we will verify that it is your order using your order number and/or any additional information you supplied at the time of purchase. This is most likely your email address.
Returns
To get your return accepted, you have two options. You can email us a picture or scan confirming that the package was delivered back to the address you specified, or we can verify that we received the delivery at the return address you gave. In the first case, sending the shipment to the manufacturer's address is inappropriate. They can accept a postal receipt or a shipping ticket in the second case.
We may ask you to wait until we receive confirmation that the return has been made, rather than sending it to us.
To process a refund, a package inspection could be necessary. If there is a refund, this inspection will be done before we process the refund.
You will undoubtedly be requested to deliver the item to a specified address so that it may be inspected if you receive an item and claim it is in bad condition and you would like a refund but you refuse to send a picture of the item.
Only once the merchandise has been received and inspected will the refund be given (or not). After examination, we can observe that the article is in good condition. We will also send you a picture and/or video to let you know, and we will not give you a refund in this case.
As soon as we receive and review the returned item, we will send you an email to confirm receipt if you would like a refund. We shall then notify you of our decision on the approval or rejection of your refund request.
Delayed reimbursement or lack of reimbursement (if applicable)
Within a specific amount of time, if your refund request is accepted, it will be processed and a credit will be automatically applied to your original payment method or credit card.
In general, refunds are processed within 4 days. However, the processing time for refunds may depend on your bank. (If the refund is made by credit card)
We do not have control over this time frame. Additionally, we will let you know as soon as we start the refund procedure.
First, check your bank account if the return is missing or delayed. Contact your credit card issuer only after that. The official posting of your reimbursement could take some time.
Next, get in touch with your bank. The processing of the refund may take longer than expected.
If you have not received your refund after completing these two steps, please email contact@montessori-kingdom.com. The customer support staff will inquire as to whether you have finished both stages. The customer support staff will look through the database if you have.
We apologize for requesting these actions, but we want to give your requests our full attention. And when certain processes are not taken before the request, we lose a lot of time. We wish to respond to queries as thoroughly as possible.
If a refund is available for discounted items, it will be applied to the discounted item's price, which the consumer will pay instead of the regular price.
Please email us at contact@montessori-kingdom.com if you would want to swap it for the identical item.
If you want to return a present that was sent to you directly, you will be given a gift credit for the amount of the return. Once more, you will not receive an email with a gift voucher until we have received the item.
We will provide the gift buyer a refund and let them know you returned the item if the item was not marked as a gift when it was purchased or if the giver would have liked to receive it first and then give it to you.
You will be in charge of covering the cost of shipping for returns. Any refund you receive will be less the return shipping expenses, which are non-refundable.
Naturally, the time it takes to get your exchanged item may differ depending on where you live.
Consider selecting a shipping service that lets you track the shipment or guarantee delivery if you are mailing an item that costs $30 or more. We cannot guarantee that the item you are returning will reach us.
The express business you select should determine the exact cost.
If, for whatever reason, the goods are damaged or incorrect, the customer is exempt from paying the shipping costs.
Company
contact@montessori-kingdom.com
ECOM DDTL LIMITED - 77238892
RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY HONG KONG, HONG KONG, HONG KONG, 0000